Contact Center Software & AI Customer Communication Platform

Customer support team with unified communications

Why Businesses Choose Nenasasa

NenaSasa is an AI-powered customer communication platform designed for organizations that require secure, scalable, and intelligent customer engagement. By bringing together voice, WhatsApp, SMS, email, and automation in one platform, Nenasasa helps businesses streamline operations, improve response times, and deliver exceptional customer experiences.

Our solutions streamline claims handling, improve broker responsiveness, and ensure every interaction meets regulatory and operational standards.

Our Mission

To make advanced customer engagement accessible, secure, and globally scalable for every business.

Our Values

We drive innovation through cutting-edge technology, securing trust with privacy-by-design to empower SMEs to thrive.

Key Capabilities

NenaChat

Real-time chat powered by AI and multilingual support.

Explore Nenachat

NenaVoice

Cloud calling with live transcription and smart routing.

Explore Nenavoice

NenaMail

Intelligent email automation that feels human.

Explore Nenamail

NenaSms

Reliable global SMS delivery and workflows.

Explore Nenasms

NenaCall

VoIP and call center tools integrated into your CRM.

Explore Nenacall

NenaSDK

Developer-friendly APIs and SDKs to embed NenaSasa anywhere.

Explore Nenasdk

Technology and Innovation

Built for Scale and Trust

At INTERINTEL, technology is our foundation. NenaSasa is engineered with modern, cloud-native architecture that scales effortlessly as your business grows.

Privacy by Design

Every product we build complies with the strictest security and privacy standards, including GDPR. Your data stays protected, encrypted, and in your control.

Our Technology Stack

AI Language Models (LLMs): Deliver smart, context-aware conversations.
WebRTC: Enable secure, high-quality voice and video.
Django & Python: Rapid, reliable development.
Scalable Data Pipelines: Process millions of interactions in real-time.

User-Centric Design

Easy to Use: Every feature is made for simple, smooth use.
Smooth Flow: We focus on fast, easy processes that help.
Smart Solutions: Our tech solves hard tasks and brings real value.
Built for You: Everything we make is based on what users need.

Partners & Integrations:

Connected to the Tools You Love

NenaSasa integrates seamlessly with popular platforms:

1 Stripe
2 Twilio
3 WhatsApp Business
4 Salesforce
5 Slack

Trust & Compliance

Your Data. Your Customers. Protected.

INTERINTEL is committed to maintaining the highest standards of compliance and security.

1 GDPR Compliant
2 EU Registered Entity
3 ISO27001-ready infrastructure
4 Transparent Data Practices

Investor Relations

Empowering Growth Together

NenaSasa integrates seamlessly with popular platforms:

At INTERINTEL, we believe in transparent, responsible growth. If you are an investor interested in our vision, please explore our investor materials or contact us directly.

Real-World Impact

Empowering Growth Together

E-Commerce Growth

A Kenyan e-commerce brand reduced response times by 40% and increased sales conversions by 25% using NenaChat and NenaSMS.

Fintech Support

A fintech startup scaled customer support to 5 languages with AI-powered chat and cloud voice tools.

SaaS Customer Success

A SaaS platform unified all customer interactions, improving satisfaction scores by 30%.

Frequently
asked questions

What is Nenasasa? −

NenaSasa is InterIntel's AI-powered customer communication platform that helps businesses manage voice, WhatsApp, SMS, email, and other customer interactions from a single intelligent platform.

What products are included in Nenasasa? +

Which industries can use NenaSasa? +

Do you have more questions?

Single Platform that will bring all your communication together.

1. Acceptance of Terms

By accessing or using NenaSasa's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

NenaSasa provides a unified customer engagement platform including voice, chat, SMS, and automation services. We reserve the right to modify, suspend, or discontinue any part of our services at any time.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials. All activities under your account are your responsibility. You must provide accurate and complete information when creating an account.

4. Acceptable Use

You agree not to use our services for any unlawful purpose or in any way that could damage, disable, or impair our services. Prohibited activities include but are not limited to:

Spamming or sending unsolicited messages
Harassing or abusive behavior
Attempting to breach security measures
Violating any applicable laws or regulations

5. Fees and Payments

Subscription fees are billed in advance on a monthly or annual basis. Fees are non-refundable except as required by law. We reserve the right to change our pricing with reasonable notice.

6. Intellectual Property

All content, features, and functionality of our services remain our exclusive property. You may not copy, modify, distribute, or reverse engineer any part of our services without our express permission.

7. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

8. Limitation of Liability

To the maximum extent permitted by law, NenaSasa shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our services.

9. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the modified terms.

10. Contact Information

For questions about these Terms, please contact us at legal@nenasasa.com

Last updated: January 2024

1. Information We Collect

We collect information you provide directly, including account information, communication content, and usage data. This may include:

Name, email address, phone number
Billing information
Communication logs and recordings
Device and browser information
Usage patterns and preferences

2. How We Use Your Information

We use collected information to:

Provide and improve our services
Process transactions and send notifications
Analyze usage patterns and optimize performance
Communicate with you about updates and offers
Ensure security and prevent fraud
Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information with:

Service providers who assist in operations
Legal authorities when required by law
Business partners with your consent

4. Data Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure. We use encryption, access controls, and regular security assessments.

5. Your Rights

You have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your data
Opt out of marketing communications
Export your data

6. Cookies and Tracking

We use cookies and similar technologies to enhance user experience, analyze trends, and administer the website. You can control cookies through your browser settings.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for legal or legitimate business purposes.

8. Children's Privacy

Our services are not intended for individuals under 13. We do not knowingly collect information from children under 13. If you become aware that a child has provided us with information, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Changes to Privacy Policy

We may update this policy periodically. We will notify you of material changes via email or through our platform.

11. Contact Us

For privacy-related questions, contact our Data Protection Officer at privacy@nenasasa.com